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Daily Archives: April 7, 2020

Voice of the Customer

Profiting from Voice of the Customer Data

Voice of the CustomerBy CentinalApril 7, 2020

Getting feedback from your customers is an essential part of improving your business. The focus is often on how to win more customers, but just as much attention, if not more, should be spent on retaining the customers you have. Acquiring a new customer is five times more expensive than retaining an existing one. Also…

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